These terms apply when you are a private person buying from Builderve. They are written to be read, and they never take away rights the law gives you.
1. Who these terms apply to
These terms apply when Builderve Nordic ("Builderve", "we") provides a service to you as a private individual who is buying mainly for purposes outside a trade or profession (a "consumer"). If you are buying for your business, including as a sole trader, our terms for businesses apply.
Nothing in these terms limits your mandatory rights under consumer law. If these terms and mandatory law conflict, the law prevails.
Builderve Nordic (trading as Builderve)
Prøvestensvej 11, 3450, Denmark
Email: customer@builderve.com
Phone: +45 42 74 01 24
2. Before you order
Before you are bound, we give you a written quote that states what we will deliver, the total price including VAT, how and when you pay, the timeline, and how long the quote is valid (30 days unless it says otherwise). Read it carefully. Prices to consumers are shown including VAT.
3. The agreement
The agreement is formed when you accept the quote in writing (email is enough) and we confirm it. We send you a confirmation of the agreement on a durable medium, normally by email, with a copy of these terms and the withdrawal information.
4. Your right of withdrawal
You have the right to withdraw from the agreement within 14 days without giving a reason. The period starts the day the agreement is made. To withdraw, tell us clearly before the period ends, for example by email to customer@builderve.com. You may use the model withdrawal form, but you do not have to.
If you want us to start before the period ends. You can ask us in writing to begin work during the withdrawal period. If you then withdraw, you pay for what we have already delivered up to the time you told us, in proportion to the full agreed price. If you have not asked us to start, you pay nothing for withdrawing.
When the right does not apply. You lose the right to withdraw from a service once we have fully performed it, if we began with your express request and you acknowledged that you lose the right on full performance. The right also does not apply to goods or services made to your specifications or clearly personalised. A website designed and built to your brief is usually such a service, so we tell you before you order if we believe it applies, and we ask for your express confirmation.
If you withdraw, we refund any payment you made, less any proportional amount described above, without undue delay and no later than 14 days after we receive your notice, using the same payment method.
5. Price and payment
The price is the one in the accepted quote, including VAT. We may ask for a deposit, with the balance payable by milestone or at launch, as the quote says. Invoices are due within 14 days unless the invoice says otherwise. If you pay late we may charge reminder fees and interest as the Danish Interest Act allows, but only after we have sent a reminder. Third-party costs such as domain names and paid licences are shown in the quote or agreed before we buy them.
6. Delivery and what we need from you
We deliver on the timeline in the quote. Dates depend on you giving us the content, images and feedback we ask for. If you are late, the dates move. If we are materially late and do not deliver within a reasonable extra period you set, you may cancel the agreement for the part not delivered.
7. Changes
You can ask for changes at any time. We tell you what a change costs and how it affects the timeline, and it only applies once you accept it. We do not charge for anything you have not agreed to.
8. If something is not right
We deliver what we agreed, with reasonable care and skill. If the result does not match the agreement, you are entitled to have it fixed or re-delivered at no cost, and, where that does not resolve it, a price reduction or to cancel, in line with Danish consumer law. Tell us within a reasonable time after you notice the problem. Telling us within two months of noticing it is always in time.
We offer 30 days of free fixes for defects after launch. This is in addition to your statutory rights, which stay in place.
9. Hosting and ongoing plans
If you take a hosting or care plan, the price, the billing period and the minimum term are stated in the quote. You can end a plan by giving us 30 days' written notice, effective from the end of the period you have paid for. We will not auto-renew a plan for a period longer than the one you originally paid for.
10. Who owns what
You own the content you give us. When you have paid in full, you own the finished design and the site's custom code made for you, except third-party components, fonts, stock assets and open-source software, which stay under their own licences. We may show the finished site in our portfolio unless you tell us you do not want that.
11. Personal data
We handle your personal data as described in our privacy policy.
12. Liability
We are liable under the general rules of Danish law. Nothing in these terms excludes or limits liability for intent or gross negligence, for death or personal injury, or for anything the law does not allow us to limit.
13. Complaints and disputes
Tell us first so we can fix the problem; see our complaints page. If we cannot agree, you may take the matter to the Danish Center for Complaint Resolution (Center for Klageløsning) or to the courts. These terms are governed by Danish law, and you keep the protection of mandatory consumer law in the country where you live.
14. Changes to these terms
The terms in force on the day you accept the quote apply to your agreement. We may update the terms for future agreements.