These are the general terms for work we do for business customers. They sit behind every quote, so there are no surprises later.
1. Who these terms apply to
These terms apply to all services that Builderve Nordic ("Builderve", "we") provides to a business or organisation ("you"), including design, development, hosting, maintenance, support and use of the client portal. They form part of every quote, order and agreement unless we agree otherwise in writing. If your own terms conflict with these, these terms prevail unless we expressly accept yours in writing.
These terms are for businesses and organisations of any size. If you are a private individual buying for personal use, our terms for individuals apply instead, and they include your statutory right of withdrawal. If you are unsure which applies, ask us before you sign.
Builderve Nordic (trading as Builderve)
Prøvestensvej 11, 3450, Denmark
Email: customer@builderve.com
Phone: +45 42 74 01 24
2. Quotes and agreement
A quote is valid for 30 days unless it says otherwise. An agreement is formed when you accept the quote in writing (email is enough) or when you instruct us to start work. The quote describes the scope, deliverables, timeline, price and payment plan. Anything not in the quote is outside the scope.
3. Changes to the scope
Either of us may propose changes. We will tell you how a change affects price and timeline, and it applies only once you approve it in writing. Work outside the agreed scope is billed at our then-current hourly rate, or as quoted.
4. What we need from you
You agree to:
- give us accurate information, content, images, logos and access that we reasonably need, on time;
- name a contact person who can make decisions and approve milestones;
- give feedback within the time agreed, or within 5 working days if no time is set.
If you are late, delivery dates move accordingly, and we may charge reasonable additional costs caused by the delay.
5. Fees and payment
Prices are in the currency stated on the quote and exclude VAT, which we add where required. We invoice as set out in the quote, for example a deposit up front and the balance by milestone or at launch. Hosting and care plans are invoiced in advance for each period.
Invoices are payable within 14 days of the invoice date unless the invoice says otherwise. If you pay late, we may charge interest and fees as permitted by the Danish Interest Act (renteloven) and may pause work, or suspend hosting after a reminder, until payment is made. You cannot set off claims against our invoices unless we have accepted them in writing or a court has ruled on them.
Third-party costs, such as domain names, licences, payment-provider fees and stock assets, are yours and may be invoiced separately.
6. Timelines
Dates in a quote are our best estimates unless we expressly agree in writing that a date is fixed. We will tell you promptly if we expect a delay.
7. Ownership and licences
Your content. You keep all rights to content you give us (text, images, logos, data). You give us the right to use it as needed to provide the services.
What we create for you. Once you have paid for a deliverable in full, you own the rights to the custom design and code we created specifically for you, or, where full transfer is not possible, you get a perpetual, worldwide licence to use it for your business.
What stays with us. We keep rights to our pre-existing tools, frameworks, components, templates and know-how, and to anything we develop independently. You receive a licence to use those parts as included in your deliverable. Open-source and third-party components remain under their own licences, which apply to you.
Portfolio. We may mention you as a customer and show the finished work in our portfolio unless you object in writing.
8. Your content and lawful use
You confirm that you have the right to use the content and materials you supply, and that they do not infringe anyone's rights or break the law. You are responsible for the legal content of your own website, including your own privacy notice, cookie compliance and terms for your customers, unless we have agreed in writing to provide them. You will compensate us for third-party claims arising from content or instructions you provided, to the extent allowed by law.
9. Review, acceptance and defects
When we deliver a milestone or the finished work, you have 10 working days to review it and report defects. If you do not, or if you use the work in live operation, it is treated as accepted.
A defect is a material deviation from the agreed specification. We will fix defects reported within 30 days after launch at no charge. After that, fixes are covered by a hosting and care plan, or billed at our hourly rate. We are not responsible for issues caused by changes made by others, third-party services, or use outside the agreed purpose.
10. Hosting and care plans
- Hosting and care are agreed in a separate agreement or in the quote and are shown in your client portal.
- They renew automatically for the same period unless either party gives 30 days' written notice before the end of the current period.
- We use reasonable efforts to keep services available and secure and to make regular backups. We cannot guarantee uninterrupted service, and planned maintenance may cause short interruptions.
- We may suspend service for non-payment, for security reasons, or if your use breaks the law or harms others.
- On request, and once all invoices are paid, we will hand over your website files and data in a standard format when the agreement ends.
11. Client portal
Your client portal account is personal to the people you authorise. Keep sign-in details confidential, tell us immediately if you suspect misuse, and do not try to access other customers' data or interfere with the service. You are responsible for activity under your accounts. We may suspend access for misuse or security reasons.
12. Personal data
Each of us complies with applicable data protection law, including the GDPR. Where we process personal data on your behalf (for example when we host your website or application), you are the controller and we are the processor. We process it only on your documented instructions, ensure confidentiality, apply appropriate security measures, use sub-processors only under equivalent obligations (the providers named in our privacy policy are approved), assist you with data subject requests and breach notifications, and delete or return the data when the services end. We will sign a separate data processing agreement with you on request, and its terms take precedence over this section. How we process data as a controller is explained in our privacy policy.
13. Confidentiality
Each party keeps the other's non-public business information confidential, uses it only for the agreement, and discloses it only to staff and advisers who need it and are bound by confidentiality, or where the law requires. This continues for 3 years after the agreement ends and does not cover information that is public or independently known.
14. Third-party services
Our work may rely on third-party services such as domain registrars, payment providers, email and analytics tools. These are provided under their own terms, and we are not responsible for their availability, changes or acts.
15. Liability
Nothing in these terms limits liability that cannot be limited by law, including liability for intent or gross negligence, and for death or personal injury.
Subject to that, we are liable only for direct losses caused by our negligence or breach. We are not liable for indirect or consequential loss, including lost profit, lost revenue, loss of goodwill, or loss of data that could have been restored from backups. Our total liability for all claims arising from a service in any 12-month period is limited to the fees you paid us for that service in the 12 months before the claim arose.
Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure), such as outages of public networks or infrastructure providers, power failure, cyberattacks that could not reasonably have been prevented, war, or government action.
16. Term and termination
Project agreements end when the work is delivered and paid for. Either party may terminate an agreement with immediate effect by written notice if the other commits a material breach and does not remedy it within 14 days of written notice, or becomes insolvent. If you cancel a project before delivery, you pay for work done up to cancellation and for costs we cannot avoid. Sections that by nature should survive (including payment, ownership, confidentiality and liability) continue after termination.
17. Changes to these terms
We may update these terms. The version in force when an agreement is formed applies to it, and we will give you at least 30 days' notice of changes to terms that affect an ongoing hosting or care agreement.
18. Governing law and disputes
These terms and every agreement with us are governed by Danish law, excluding its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply. Disputes are decided by the Danish courts. We would like to try to resolve any dispute in good faith first.
19. Contact
Questions about these terms: customer@builderve.com.